At Sondouq, we pack every box with love, care, and a sprinkle of magic — but we totally understand that sometimes, things don’t go as planned.
So here’s how we make it right 👇
💌 Returns
We accept returns within 7 days of receiving your order — as long as:
- The item is unused, unopened, and in its original packaging.
- You have your receipt or order confirmation handy.
- The product isn’t part of a custom, seasonal, or perishable item (like food or limited-edition boxes).
To start a return, email us at support@sondouq.com with your order number and a short description of the issue — we’ll take it from there.
💳 Refunds
Once we receive and inspect your returned item, we’ll send you a confirmation email.
If approved, your refund will be processed back to your original payment method within 7–14 business days (depending on your bank).
⚠️ Shipping fees are non-refundable.
🎁 Exchanges
Need to swap an item? Easy!
If the product is still available, we’ll happily exchange it — just contact us at support@sondouq.com to arrange it.
🚫 Non-Returnable Items
We can’t accept returns on:
- Custom or personalized boxes
- Food & treats
- Sale or clearance items
- Digital gift cards
📦 Damaged or Incorrect Items
Oh no — that’s on us 😔
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo, and we’ll send a replacement ASAP.
💛 We’re not Amazon — we’re cooler. But we still care deeply about making sure you’re happy with every unboxing.